When will I get my order?
We are working around the clock to achieve a ship date of late May to mid June 2020. Unforeseen challenges may arise to prevent that, but we have been on the clock many times before and we were able to deliver on time. International orders outside of the USA will take longer to arrive due to the extra transit times, but, as always, we’ll keep all of our backers in the loop throughout the process.
Last updated: March 10, 2020 08:42
What drain types are supported by these products?
ShowerShroom Ultra works with stand-up shower stall drains and shower tub drains. About the bundle options: The Kitchen SinkShroom works in virtually all kitchen sink drains, which are typically about 3.25” wide. TubShroom Chrome works in virtually all bathtub drains (typical tub drain sizes range from 1.5” to 1.75” wide). SinkShroom Chrome fits in virtually all bathroom sink drains, which are typically 1” to 1.4” wide (simply unscrew your cover or remove the single holding screw under your sink). DrainShroom attaches to any power drill (sold separately) and works with virtually any home drain. If you grab the complete bundle, you may never have to worry about clogged drains again throughout your home.
Last updated: March 10, 2020 08:42
Where can I go to learn more about your past products?
You can find more information about us and our products at our official page at www.TubShroom.com. You can also check out some of our past Kickstarter campaigns (see “TubShroom” and “SinkShroom”) as well as google searching “Allure TubShroom” or “Forbes TubShroom” to read more about the company.
Last updated: March 10, 2020 08:43
Will these products work in international drains?
The short answer is yes. We have tested our products in many countries such as Canada, Mexico, UK, France, Japan, and more. That’s not to say that we can account for every type of drain variation and every country’s specific plumbing codes and drain types. We can safely say we have 99.9% compatibility in the USA and Canada and a bit less than that in most developed foreign countries, at least according to our testing, feedback, and data.
Last updated: March 10, 2020 08:43
What are the product dimensions of the ShowerShroom Ultra?
The ShowerShroom Ultra is just about 5” x 5” x 1”.
Last updated: March 10, 2020 08:43
Do you ship internationally (outside of the USA)?
We do ship internationally to all countries. Travel time will vary, naturally. Please note that you may be responsible for duties, fees and taxes applicable to your region.
Last updated: March 10, 2020 08:44
What is your warranty and return policy?
We provide a full 3 months no-questions-asked money-back guarantee from the day you receive your package. If you don’t love your product(s) and want to return it, all you have to do is reach out. If any defects or issues arise during that period, we will make it right. If you’re happy with the products or service you receive from us, we’re confident you will help spread the word as our customers have been doing since day one.
Last updated: March 10, 2020 08:44
Do you have plans for any other types of products?
We always have multiple new projects in the works at any given time. That’s what makes this fun. Some will be hits and some may be misses. Millions of gallons of acid-based liquid cleaners have been pours down the world’s drains, releasing toxic fumes into homes and stripping piping integrity in the process. Sure, it can help clear out a clog, but the cost to our environment and our collective health is simply not worth it. There are greener ways to clear clogged drains (boiling hot water helps, baking soda helps, and there are reusable snakes out there like our DrainShroom product, for example). And there are more sustainable ways to keep drains clear. That’s where we come in.
Last updated: March 10, 2020 08:44
Current Estimated Shipping Date: July 2020
We are targeting the end of June or early July 2020 to ship out all pledges.
Last Updated At: 04/22/20What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.